While the "Real Relax" chair gave an excellent chair massage, I had to return it after 4 days... due to a malfunctioning remote and poor customer service at Real Relax. This led me on a massage chair research journey that included conversations with repairmen, conversations with massage chair companies, and even a drive to Atlanta to sample multiple chairs at "Sleep Galleria."
I was confident that, once I knew what I really, really, really wanted... the perfect chair would find me. My goals (in addition to great features and programs) included customer service, an extended warranty and a return policy.
Titan/Osaki was the company (right up there with Human Touch) that presented the best options. Roman Arnold (972-808-7215) listened to my concerns and desires, and actually recommended that I buy the Osaki Chair through Sam's Club -- since he couldn't match their deal and in-home warranty. I've ordered the Titan OS 3D LE, and this baby will be twice the chair that my prior Real Relax PS3000 turned-out to be.
Some of the reasons, why, along with a few of the features:
- Sam's club return policy and warranty/repair policy
- The Sales professional: Roman Arnold: 972-808-7215 or 888-848-2630 ext 25; roman.a@osakititan.com
- SL track (a must)
- 3D technology (while not a must... it is a truly great feature, as it regulated intensity)
- Heater (not a must, for me, but this model has low back and feet heaters!)
- Rollers for feet (a must)
- Body scan (a fantastic feature that will allow for 10x the relaxation)
- Zero gravity (2 levels)
- Space saver technology
- Remote (while I would have preferred a screen, I now embrace the hand-held remote)
- Stretch program (we'll see, but this would be a huge bonus)
- Bluetooth (standard)
- Width: 29.5 (good)
- Reviews: all good, so far...
- Looks: space age (just like I wanted). I chose black over white, for cleaning/aging purposes.
- White glove delivery? Sam's (and Roman) will do me right on this.
- Cost (basically got a $5000 chair for half-price)
In the end, it was everything that I was looking for... including the solution to a few problems (return policy/warranty) that were deal breakers. https://www.samsclub.com/p/titan-otamic-3d-le-zero-gravity-luxury-massage-chair-assorted-colors/prod26440094